What Types of Companies Use Help Scout?

Companies that care about providing friendly and personal customer service use Help Scout. Some examples include Fathom Analytics, Postmark, Superhuman, and us (Efficient App)! Zapier also used Help Scout until they got too big and they had to switch over to Zendesk. That said, Alex's step-father's construction business also uses Help Scout so it's not just start-ups.

Does Help Scout Have Live Chat?

Yes it does! You can turn on Live Chat or have customers leave a message and it will go straight to your shared inbox.

Is Help Scout Worth It For a Small Business?

Yes! Alex started using Help Scout as a team of one initially when he was working in client services. As I (Andra) came onboard, it was super easy because I could just jump into our support inbox and start helping customers. If we weren't using a shared inbox, we'd need to be sharing email log-ins which would be a bit messy. Watch our video where we share more about how Help Scout helped our business.

What Do Companies Use Help Scout For?

We use Help Scout for sales, customer support, admin, receipts (e.g. we forward all of our receipts into an inbox), invoicing, and even recruitment. We've been using Help Scout for over 5 years and we love it!