For large enterprise teams who need a highly scaleable help desk. Less user-friendly than the rest.
Our Unfiltered Thoughts
Think of Zendesk as the "Salesforce" of the help desk world. They "integrate" with almost everything (what that even means is many things... does that mean it'll do what you want it to do? questionable), they have help docs, an included community platform even. But what's it like to actually use? Well, painful.
There's zero joy in using it. It feels like you're using archaic and unintuitive software, I've still yet to meet a customer success rep that has had even one positive thing to say about it, or rather, I've yet to meet someone that hasn't "hated it" to be more specific.
In Zendesk, you are a ticket number, not a person. And yes, customers feel this, it's incredibly apparent and frustrating to experience:
But what about the community component? We want a community!
Well, good luck building one with Zendesk, another area I'm obsessed with, community software (love Discourse + Insided), and I have still yet to see even ONE Zendesk "Community" implementation that isn't just filled with customers complaining about said SaaS that the community was built for, with it all fallen on deaf ears by the company. That's a different story all-together though.
If you're an enterprise team, check out Zendesk, otherwise, stay away, and check out another option like Help Scout.
There is currently no promo code for this app but we are close partners, so if you use the link above to visit the site and then let their team know that Efficient App sent you, you may just get a little something... extra 😉
There is currently no promo code for this app—we'll update it here if that changes in the future!
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We've been evaluating and integrating software for the past decade. Tell us your needs—we'll give you your stack. Then let us automate the rest. (Teams we work with have reported saving 25–300+ hrs/mo in addition to $90k–$120k per year on operational + administrative salaries).
You will hear from us within 24 hours of applying about next steps! 🚀 (please note only eligible companies will be chosen for the audit.)