Intercom is great, but is quite expensive for what you get, and it's super live chat focused.

Something I'm regularly reminding small businesses of is that having a live chat has a huge (hidden) cost associated with it, especially as a small team.

It brings with it anxiety of responding (had one client that wouldn't use the restroom out of fear they weren't there to respond to a customer shortly after implementing Intercom into their business.

Yep, it's safe to say that it didn't last very long for their small team, they are no longer using Intercom.

They also charge based on number of contacts and the various components (features) and it gets wildly expensive very quickly.

They are great though and the industry standard for live chat (if you can justify having a few full-time employees to manage your live chat).