Can you use Superhuman as your team's shared help desk? Sounds fast, right? Whelp, the team at Superhuman did the heavy lifting to answer this question for us at scale 🧐
Superhuman managed to get away with just using (you guessed it) Superhuman as their internal Help Desk for many years believe it or not.
It wasn't until they realized that product would have to start building help desk features into Superhuman, if they wanted to continue using Superhuman for customer support.
That's where they ultimately decided on switching to Help Scout and letting Superhuman's product roadmap be dictated to their customers (who most definitely aren't using it for their team's help desk)