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Alex & Andra
Annoying Sh*t Help Desks Do đź‘€
Annoying Sh*t Help Desks Do đź‘€
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0:54

Annoying Sh*t Help Desks Do đź‘€

Alex & Andra
A-Team (Alex & Andra)
1K subscribers
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Details

Help Desk & Chat

We’ve all been there—reaching out to a company’s support desk only to encounter one (or all) of the things in this video! I think we can call agree, we wish we can just be treated like a human.

Well, there is one help desk software that puts customers in the center of the experience. ⬇️

Quick Links

Visit 
Help Scout
's Website
Visit 
Intercom
's Website
Visit 
Front
's Website
Visit 
Zendesk
's Website

Chapters

Transcript

Andra Vomir: Here's what I absolutely hate when reaching out to a company's help desk.

  1. When you have a live chat like intercom on your website, and I click in, thinking that I'm going to get a response right away because it's a live chat, but then I'm told that I'll get a response within 48 hours or so. Not cool.
  2. I get an auto reply telling me I'm ticket number 6954. (Yes, I'm looking at you, Zendesk.)
  3. If I have to talk to a bot before I can talk to a support rep, I'm already annoyed.
  4. If I'm talking to a rep or a bot and you're sending me support desk articles that I've already looked up on my own time—it feels like you're wasting my time.
  5. When I get a response back via email, but because it's so templated, I just assume it's another templated message and I archive it, but in reality, there was a small sentence in there that actually answered my question.

If you are looking for a help desk and you don't want your customers to feel like this, Then check out the help desk that we use that's actually taken all of these things into account.

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Help Scout
Help Scout
Intercom
Intercom
Front
Front
Zendesk
Zendesk
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Quick Links

Help Scout
Help Scout
's Website
Help Scout
Help Scout
's Website
Intercom
Intercom
's Website
Intercom
Intercom
's Website
Front
Front
's Website
Front
Front
's Website
Zendesk
Zendesk
's Website
Zendesk
Zendesk
's Website

Mini-Series

We're married & work together + invest in startups (Trailer)
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We're married & work together + invest in startups (Trailer)

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Short
Podcast
54:23

We went from paying this startup $20/mo to giving them $35k (EP. 2)

Sep 19, 2023
Should we date or work together? (EP. 1)
Short
Podcast
1:00:00

Should we date or work together? (EP. 1)

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