Gorgias

Review

Gorgias

GorgiasTL;DR Summary

Better Options Available

Get

Gorgias

This is one of our top picks in the category so we recommend it over others (you're on the right page), read below to learn why we love and recommend it! ⤵

This is one of the better tools in its category, see below if this tool is right for you! ⤵

Gorgias is the best help desk for eCommerce companies due to its deep integration with the best eCommerce software & tools like Shopify.

After trying various link shorteners, I found Short, which was basic but met my needs.

But I didn’t switch to Short.io because it was a great solution – I did it because it was just adequate enough to do the most basic of redirects. Case in point: I never once used it for reporting because it was a complete mess.

Then I tried Dub and was drawn to how simple/clean the UI/UX was. I switched over from Short and haven't look back. Oh, and I now regularly check my reporting/analytics in Dub now as they have much more user-friendly dashboards.

Gorgias Review Features, Pricing, Pros & Cons

Help Desk & Chat

eCommerce

The automated CX platform that delights customers, empowers your team, and drives your business forward.

We recommend using a more eCommerce focused help desk like Gorgias that will integrate with your Shopify store.

This is helpful because you can see your customer order history as a part of your help desk. And because eCommerce stores tend to get a ton of volume in support tickets, Gorgias also offers automation tools to auto-respond to common inquiries, improving response times and saving time for your team.

Popular eCommerce brands like Olipop, Steve Madden, and Marine Layer use Gorgias.

For that reason, we rank Gorgias as the best help desk for eCommerce companies due to its deep integration with the best eCommerce software & tools like Shopify.