11 Best Communication Software & Tools 2023

Outfunnel is one of the few tools that we use with absolutely every single one of our customers (we also use it internally here at Efficient App).

If you fill out our "Request Audit" form form for example, you'll get an automatic email sent from us + we'll see the various pages you visited on our site all within our CRM.

Features

Outfunnel essentially takes marketing insights and connects it to your CRM. Tie that in with some automated email for follow-up, and you have an entirely automated start to your sales process.

It even connects with other tools like Calendly, and automatically logs booked calendar invites and the form responses right there within your CRM activity section.

What's most amazing is they take all of these insights and role up a clean "lead score", so you can see what prospects and customers are most engaged.

We couldn't run our business without Outfunnel. They are one of just a few software solutions that we'd even say this for.

Watch the video below to see how we automate our business using Outfunnel 🔥

Final Verdict

If integrating tools to your CRM is important to you (as it should be), Outfunnel plays a core role in being that connector for you.

What's great is that Outfunnel is CRM agnostic, so if you're using Copper, Outfunnel works. Using Pipedrive? That works too! HubSpot, Salesforce, and believe it or not, even Airtable! 🤯

Although as a refresher... If you've somehow stumbled upon using Airtable as your company CRM, please read this right now 😅

Secret 👀

Are you using Copper and considering buying the business tier for the "Marketing Tools" feature-set? Would you believe us that they are really just white-labeling Outfunnel on the back-end of that?

Yep! So if you're considering the business tier of Copper, it might just be cheaper going directly to Outfunnel (and if you use our link here, they'll know we sent you and enable the email marketing features for your account)

What we love most about tl;dv is that you can take all of your meeting notes directly from a floating pop-up right within the meeting you're in.

As you type the notes, tl;dv automatically timestamps your message and your entire team can also see the notes as they are being written.

No more do we need to find where to take collaborative call notes of which would otherwise not even be connected to the call recording itself.

All of the most important notes and timestamps are automatically sent to everyone on the call (or just your team), and they even have a nifty Slack integration as well.

We do wish it natively integrated with more CRMs though, but know the team is working on opening up the API to allow for it.

Loom is just the accepted standard for recording asynchronous communication at companies.

People love receiving a Loom (over getting a meeting request), and even support teams love receiving a Loom when you're asking for help.

Loom has replaced internal and external video calls by as much as 95% in our business. You can also use it to record internal processes to use for team and customer onboarding. We use it for everything.

It's also free for recordings shorter than 5 minutes, so just go and sign up already 😉

If you're looking for more of an impressive screen recording and video editor for things like product feature launch GIFs and videos, look no further than our friends over at Screen Studio.

Dispatch was one of those apps that I didn't even think to look for because I never thought I needed it. Until I used it...

Let's be real, Slack is an overwhelming mess. You get mentioned all the time, have tons of DMs, while channels are just popping off left and right at all hours of the day.

So what do you do? You start muting all of the channels, and then you start missing everything. What if you could set simple filters which split your inbox to "Important" and "Other", all while all useless messages got auto-read (archived)?

That's Dispatch. It allows you to work through your Slack environment like email: [e] to archive messages, [h] to snooze them for later. Within the first minute of using it, you'll be wondering why Slack wasn't just built like this from the get-go.

It's like Superhuman for Slack (genuinely, if you're using Superhuman and not Dispatch—go and give it a whirl right now, you'll never be able to go back):

It also has super powerful team collaboration features. Have a shared Slack channel? Cool, @mention your team members and have private side comment threads without the external team members ever knowing.

If you're in any way trying to use Slack for internal or external support (inviting customers/clients), then you must be using Dispatch. Slack wasn't built for that. Dispatch was. Few apps have I actually bought the annual subscription so quickly (within 3 days). It's just magical.