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Get through your inbox 2x as fast (for teams of all sizes).
Superhuman is the best email client made for busy professionals who want to enhance their email experience. If checking your emails is often an overwhelming, dreadful feat and wish there was a way you could spend less time on email, then Superhuman will almost certainly make your day better.
We've been using Superhuman for over 5 years as our email app and couldn't see life without it! And trust me, I used to bet the person that said "would never pay for email" but after trying it for the first month...I couldn't imagine going back, and here I am now 5+ years later, still a paying customer and am happier for it, it's that good.
Superhuman has a beautiful, minimal design and will help you get through your email faster. If you get more than 10 emails a week, we recommend trying Superhuman for at least 30 days (it's free) before committing to another solution.
Sign up here for a free month of Superhuman.
Superhuman is a layer atop of Gmail or Outlook. You no longer have to even log into Outlook or Gmail as when using Superhuman, you navigate your emails straight from the Superhuman web app, desktop app, or mobile app.
On the computer, you can use Superhuman without even touching your mouse, navigating email super fast through keyboard shortcuts alone (you can still use your mouse if you wish though!). If this sounds intimidating, don't let it! When you sign up for Superhuman, a specialist will take you through a 30-minute onboarding call, teaching you in the in's and out's of the tool.
With Superhuman you get through your emails super fast. Easily snooze emails for later, answer quickly using Superhuman's AI feature, and create Inbox Splits to help triage through specific types of emails in chunks. After using Superhuman for 2 weeks, our bet is you won't want to go back to life without it, it's a killer productivity app.
Get a free month of Superhuman.
Not only can you use AI to help you draft responses or write an email "in your tone" (it learns from your previous emails!), but their AI search is also fantastic.
AI search allows you to ask any question about your inbox in natural language, and Superhuman will return with an answer based on your inbox and provide the emails that it is referencing.
I can't tell you how much time I used to spend searching my inbox with "exact keywords". This is now totally elimintated with the AI search feature.
You can share email threads with others (whether they are on your team or not) so you can collaborate under email.
This has come super handy for us when we've had sales negotiations (very helpful to @mention each other and check-in if what is proposed makes sense), or to more thoughtfully respond to a customer. Read our entire Superhuman Team Comments review here.
If you share this link with your entire team, you will all get a free 30 days to test it out together.
There is no discount on annual pricing for Superhuman, although if you sign up using this link you will get your first-month free.
Your meeting insights automated—the meeting recorder to understand & champion your users’ needs.
What we love most about tl;dv is that you can take all of your meeting notes directly from a floating pop-up right within the meeting you're in.
As you type the notes, tl;dv automatically timestamps your message and your entire team can also see the notes as they are being written.
No more do we need to find where to take collaborative call notes of which would otherwise not even be connected to the call recording itself.
All of the most important notes and timestamps are automatically sent to everyone on the call (or just your team), and they even have a nifty Slack integration as well.
We do wish it natively integrated with more CRMs though, but know the team is working on opening up the API to allow for it.
For teams of all sizes looking for a central communication hub for their team.
Record quick videos to update your team and cut down meetings by 29%.
Loom is just the accepted standard for recording asynchronous communication at companies.
People love receiving a Loom (over getting a meeting request), and even support teams love receiving a Loom when you're asking for help.
Loom has replaced internal and external video calls by as much as 95% in our business. You can also use it to record internal processes to use for team and customer onboarding. We use it for everything.
It's also free for recordings shorter than 5 minutes, so just go and sign up already 😉
If you're looking for more of an impressive screen recording and video editor for things like product feature launch GIFs and videos, look no further than our friends over at Screen Studio.
Fireflies helps your team transcribe, summarize, search, and analyze voice conversations.
Fireflies was actually one of the first meeting recorder solutions on the market. They managed to build remote tooling that would actually join in existing meetings, like in Google Meet or Zoom, act like a guest, and record the audio.
This was super impressive, back when online video conferencing software was more restrictive, and Google Meet for example didn't even have native video meeting recorder functionality.
We actually used Fireflies almost exclusively for years, super early days back in 2017, and it has come a long way since, moving more into that of a AI meeting assistant.
This is an area where Fireflies really excels, although is the core piece that we think also bites them a bit. Fireflies has a lot of features. Especially with the launch of AI (OpenAI) being integrated with everything, came a whole myriad of features.
When every meeting recorder on the market is flocking to AI, Fireflies is like:
"How can we add that and many different spins on it to differentiate?"
While we appreciate that in theory, it does come at a point of overwhelm. What we find actually missing from Fireflies is actually simplicity. Do more with less. So while we are rating them high in this category, we don't necessarily mean it in a good way per-say.
They've built out a unique feature-set around being able to create snippets of calls, and tag them to a specific playlist, to then reference later or share with your team or others:
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It's a really cool idea, it's just in practice, how often will you really be using it? I could see this being more useful for very specific industry verticals or teams, but not most, and not in the way we use a meeting recorder tool in our day-to-day.
All-in-all, they give you a lot of tools to organize your online meetings. But that's where I sorta wish I could just do less. I'm already organizing so many other facets to my life, from file storage in Google Drive, to channels and notes in Slite. I really just want to record meetings, have them log to my CRM, and forget about them unless I need to reference them.
Thing is, if you aren't staying on-top of organizing your calls though, it almost feels like you're just not taking full advantage of what Fireflies has built, which honestly stresses me out. 😅
Fireflies is pretty clean overall—it looks decently nice, it's just that there's a lot vying for your attention even just on the call review page:
Do you view the AI summary? Create Soundbites? Maybe AskFred? Or a Smart Search? Maybe you just want to make a comment? 🤷
It's just a bit overwhelming until you get used to the interface, but overall design-wise, it is clean.
This is actually what frustrates us most about Fireflies. There's a lot going on. With all of their features, they have a lot vying for your attention, and with many features, also comes miscellaneous bugs.
Even in just trying to create a soundbite clip, I couldn't for the life of me get it to actually play the sound when selecting a small 2 minute clip in the middle of a 2 hour call:
Will they fix this? Of course, although point being—build some stability into your core features before introducing new ones.
This is the recurring theme that we've experienced with Fireflies over the years. I'm saying 5–6 years now. So it's not just a one-off thing, it's pretty core, meaning there's likely a bit of tech debt and feature rushing which is affecting their end-user UX. They just keep adding more, but when simply trying to do the basic things, we find ourselves fighting with the software to make things happen.
This is an area that we really have to hand it to Fireflies—they have focused on integrations quite deeply out of the gate. For example, they integrate with most of the best CRM tools on the market.
They integrated with the usual suspects out of the gate back in the day, from HubSpot to Salesforce, and when reaching out and asking about integrating with Copper, they said "sure!" and a week later, it was built 🤯
So while we counted earlier in the UX area, feature bulk as a negative, this is the area that the speed at which the team does release features is appreciated. They aren't afraid to push a feature or integration live, even if it's only 70% there, which sometimes is okay. 🤷
Their pricing tiers are pretty standard when compared to the best meeting recorder software on the market. If you're looking for free meeting recording software, Fireflies does have that, although what you'll get is incredibly limited at just 3 transcription credits, and 800 total minutes of storage per seat, and audio only at that.
Want any integrations at all, and you'll have to move to the paid Pro tier at $18/user/mo, for which has a pre-set 8,000 minutes of storage, and still no video recording functionality.
So if you do the math and are recording about 30 calls per month (assuming that some days are 0 while others are 3–4), the middle tier will get you about 4–5 months of storage before you're forced to move to the highest tier without losing historical recordings.
This is where they really ultimately force you to move to the highest tier with any meaningful usage. Not to mention, if you, like us, need video recording (which genuinely feels table-stakes when it comes to software that can record online meetings), well, you're going to be immediately on the highest tier right out of the gate. A bit steep with a lot of pressure to upgrade to the annual tier due to the discount on that.
When comparing Fireflies vs tl;dv for example, you'll see that you actually get full video recording and storage for free, you're just giving up some of the summarization features unless you pay. Fireflies, gate keeps not only the AI features, but also video recording features, allowing you to only get basic audio recording on the free tier, and super limited at that.
This is just where we feel like Fireflies has one of the more strict usage models as it relates to pricing. If you use Fireflies over time, you're going to be on their highest tier, guaranteed.
While Fireflies was quick on the scene when it came to recording the audio to meetings, they were laggards when it came to actually recording the video as well. This is actually the main reason that we left Fireflies and moved to tl;dv ourselves a couple years back.
tl;dv on the other hand started out of the gate focusing on being video recording software out of the gate. And for a company like ours, where we're often screensharing important information over video calls with customers and others, and needing to reference the screen recordings at a later time, that's where other tools excelled over Fireflies.
You genuinely can't go wrong here—the only wrong solution is probably not using a video meeting recorder tool. You have your pick from tl;dv, Fireflies, Grain, and others.
The only other thought is to probably select a recording option that allows you to record Google Meet and Zoom calls. Other online meeting recording software like Dialpad Meetings for example have similar functionality, although it actually requires that you fully switch all of your internal and external meetings to that of Dialpad Meetings. This is a complete operational change that may introduce a bit too much friction for your team or clients, so just be forewarned.
If you want video conference recording software that goes to the depths of sentiment analysis, allows for deep organization of snippets, and has focused most of their resources on the audio side of things, Fireflies definitely wouldn't be a bad option.
A video conferencing service for teams of all sizes that enables you to join virtual meetings via audio, video, chat, and screen sharing with up to 100 people with no time limits.
Automate onboarding/follow-up emails at the right time upon opportunity stage change within Copper.
Marketing automation for the whole customer lifecycle.
Customer.io is great for building segmented onboarding funnels within your product (e.g. a series of emails and push notifications based on the onboarding flow).
It allows you to manage all of your communication flows with the customer in a visual way.
We've been seeing more and more companies switch over to this due to their flexibility of native integrations.
You can also do things like push app sign-ups and in-app events to a shared channel in Slack, or even use it to automatically push out updates to shared Slack Connect channels.
For teams of all sizes looking for a modern AI-powered work phone (call + SMS) that can be integrated with other tools.
I was actually one of a few people back in the day that tried to make the pivot from Google Meet and Zoom to Dialpad Meetings (formerly UberConference) happen.
The thing is, at the time, there was just too much friction trying to get people to use and accept Dialpad Meetings, because it's just different from what they are used to using (thank you inertia /sarcasm).
Dialpad Meetings is quite clean—we've always appreciated the simplicity it brings with it. I appreciate them coming at it with a more modern approach, but with that, comes more difficult user-adoption (unless you just copy Google Meet and Zoom identically).
This is where we've ran into the most struggles with Dialpad Meetings. It's just not familiar with most people when joining. They don't know where the screensharing icon is, along with everything else. It's just different from what people are used to. While this is normally fine and we don't want to be too negative on Dialpad Meetings for this point, the truth of the matter is they are just battling inertia (familiarity), and people just hate change when it comes to something they also dislike (Meetings) 😅
Dialpad Meetings doesn't have an API that we can connect into, so there's no current way to create custom integrations outside of what they list on their site (native integrations).
So say you want to create a meeting activity within your CRM (e.g. Copper), you can't do that without a meeting recorder tool that can join your meeting, like Fireflies. So the only way to really do this is to hand off the integration side of things to a meeting recorder tool that has deep integrations with CRMs.
What I did back in the day to get this working actually, was relying on Fireflies to join the call and be the native integration with the CRM. They do have a dedicated landing page for their integration with Dialpad Meetings, although it is still has the URL "uberconference". 😅
There are positives and negatives that come with this approach though.
So all-in-all, we know this isn't the most ideal thing to hear. Without Dialpad Meetings having a proper API though (or a native CRM integration), that's all we can really do here.
If the above is you, all I can say is we hear you... It's overwhelming, confusing, and we were going down this exact same rabbit hole 6+ years ago.
At the end of the day, we ultimately just decided to use Google Meet alongside tl;dv, as the native integration they have between eachother, alongside no longer having to fight the inertia (of people not wanting to try a "new" meeting tool), is where we ultimately found ourselves.
It's also more likely that tools will integrate natively with Google Meet and Zoom, especially because for some reason Dialpad Meetings is choosing to highly restrict their API for internal use only. 🤷
For teams of all sizes, drowning in Slack notifications? Use Dispatch to get 2x more done in Slack.
Dispatch was one of those apps that I didn't even think to look for because I never thought I needed it. Until I used it...
Let's be real, Slack is an overwhelming mess. You get mentioned all the time, have tons of DMs, while channels are just popping off left and right at all hours of the day.
So what do you do? You start muting all of the channels, and then you start missing everything. What if you could set simple filters which split your inbox to "Important" and "Other", all while all useless messages got auto-read (archived)?
That's Dispatch. It allows you to work through your Slack environment like email: [e] to archive messages, [h] to snooze them for later. Within the first minute of using it, you'll be wondering why Slack wasn't just built like this from the get-go.
It's like Superhuman for Slack (genuinely, if you're using Superhuman and not Dispatch—go and give it a whirl right now, you'll never be able to go back):
It also has super powerful team collaboration features. Have a shared Slack channel? Cool, @mention your team members and have private side comment threads without the external team members ever knowing.
If you're in any way trying to use Slack for internal or external support (inviting customers/clients), then you must be using Dispatch. Slack wasn't built for that. Dispatch was. Few apps have I actually bought the annual subscription so quickly (within 3 days). It's just magical.
Never take meeting notes again. Get transcripts, automated summaries, action items, and chat with Otter to get answers from your meetings.
Sales enablement platform for mid to large size teams.
Gosh, where do we begin here... Our thoughts on Reply are strong here.
No, really—like we used Reply for years. I'm talking 7+ years. So much in-fact that we got quite close to one of the co-founders that broke off to create a competing service. Yeah, it's a competitive space.
We even met with Reply at Copper HQ back in 2020 to try and convince them (Reply) to build a deep white-labeled integration with Copper directly, because we used them with every single customer of ours:
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Spoiler alert: this didn't come to fruition—Outfunnel is who Copper chose as their white-labeled partner in the end.
Reply, like many others, are touting AI all the things—take this with a grain of salt though. Just like everything else, they are trying to use OpenAI to improve email writing.
We will give credit where credit is due though, back in the day, before this AI trend even happened, they did have a pretty nifty email sentiment analysis when writing emails which helped keep you concise and portraying the right tone. It was beyond its time.
They, like Close, integrate VoIP in quite core to their tool—same issues arise as with Close, you're essentially choosing Reply as your VoIP, and none of this SMS or Call information is going to sync over to your CRM (you know, where you'd love to have it).
There's some additional cool features that they do have like email warm-up and email validation baked into the tool (via partners)—this is appreciated, but you'll continually pay for credits to use these things.
They focused most of their API on adding leads to the system. They essentially want it to be relatively easy to get data into Reply from other tools, but getting insights out of Reply to your other tools, this becomes way more limited.
For the core things though, their API does work well, and they even have a pretty robust Zapier integration connector.
Gosh, I hate listing their internal tech stack here as a limitation, but they are using quite old tech (.NET) built atop Azure, which shouldn't matter, but we had constant issues with emails actually sending out. They had regular CRON jobs running, and often they just wouldn't even trigger.
It's very much an example of a company trying to bake in all the features instead of actually getting the foundation right.
They'd ideally like you to just live in their tool day-to-day, so keep that in mind when it comes to the type of integrations they have out of the box. They feel more built just to check a marketing box rather than to enable you in your CRM.
We invested hundreds of hours over the years building highly custom integrations to sync data from various CRM's over to Reply, and then back.
Don't let their pricing page fool you—they are incredibly expensive for this tool. Their free tier isn't even the tool, it's just a glimpse into how you can prospect to get leads in the system, so that you can pay them to actually send the outreach.
They charge per-seat (which isn't usually how marketing automation companies charge—again, they are trying to act more like a CRM in some ways, pricing included. This is where we highly recommend just purchasing a single seat and sharing it by adding email aliases if needed (oh, and they charge for that too).
Yeah, they charge for everything additional. Don't expect to get in at what's listed on the pricing page, they will upsell you in every single aspect of their product. To be fair, some of it makes sense since they are external integrations with 3rd party tools offering value, but in other ways, they are just being a bit 😅 (charging for adding email aliases, really?)
If you're genuinely planning on using a proper CRM core to your business, we'd recommend using a tool that actually encourages this behavior, versus trying to be a CRM of their own (yes, Reply is trying to do everything).
We were incredibly bullish on Reply, it worked well, just required tons of custom integration in order to get it working with Copper, Pipedrive, and HubSpot. Building kludgy workarounds like custom fields specific for Reply for merge fields to work how we needed them.
This was until Outfunnel came onto the scene with the approach of:
Your CRM is your company's lifeblood—what if we helped you not only keep your CRM in-sync with your email automation data, but enrich it as well?
This is where the 2 paths diverged, and Outfunnel came out as the winner actually trying to improve your CRM, whereas Reply is trying to dip their toes into the CRM world, trying to convince you that "your sales team doesn't need a CRM when you have Reply" 🙄
All-in-all, this was a tough one to write... It hits very close to home, and we absolutely adored Reply for half a decade. Oleg and team, if you're reading this, I'm sorry 🫶
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