We believe there are better options available in this category, read below to learn what this software does well, and what they could do better. ⤵
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Email sucked for years. Gmail, Outlook, and Apple took their eye off the ball. Then along came HEY.
Finally someone trying to innovate within the email space, something that is completely dominated by Google and Microsoft (and I suppose Apple mail). For better or worse, you'll get your very own hey.com email address, which means it's likely to have very little spam. That said, you'll have to let all of your family and friends know of your new email address.
The biggest problem is that unlike that of Superhuman (a smart layer atop of Gmail/Outlook), with Hey, you're giving complete control of your email (and calendar) over to Hey. All of this in exchange for a snazzy new @hey.com email address.
After you've gone and given everyone your new hey.com email address, you'll quickly realize that you're now locked in to Hey... Forever. Using it for personal usage and don't want to pay for it anymore? You now need to somehow let everyone know that you're switching email addresses again.
As you keep going deeper, you'll realize that you're actually giving up a lot by having Hey essentially manage your personal data and email. So all I'd say is you'd better love their email service early on if you're going to go through all the work switching over.
If you're on the site right now, you're probably more B2B and productivity-focused, and if so, you've probably also heard of Zapier (maybe? If not, it's cool, go check it out).
Anyway, yeah, Hey has no API, you can't use Zapier with it, but not just that, all of the awesome email tools that upgrade functionality to your email like Mailman, or heck, even your CRM (with automatic email ingesting like with Copper and Gmail + Google Calendar). Gone gone gone. So if you're even slightly considering using Hey for your business email (which you can for $12/user/mo, bring your own domain, and lose all integration with that). Yeah, it just doesn't make sense.
Gosh was I excited for Hey when it was first coming out... Had I actually thought about all of the above though, I would have surely been a bit less excited by what I'd ultimately be giving up by using Hey 😅
It's so clear who Hey was building for when finally seeing the big hyped up reveal, was it the software lover? The tech founder? The designer? Nope! But rather my mother, and maybe children? And yet here I am, someone that was happy and willing to pay the $99/yr (well for a 4+ character email address, but more on that in the pricing section)
The product uses huge icons, childish text, and bright color gradients everywhere. They even tried renaming the features that we all know and understand like Inbox and Snooze to "Imbox" and "Bubbleup" for no reason other than to try and be "cute". It just doesn't connect with me, the UI was not built for me, and it's an awful use of screen real estate everywhere you visit in the app. I continually got frustrated when using it, asking why, why, oh why? 😢
If you love big buttons and big text, you'll love the UX of Hey email. We'll get more into the UX in bits and pieces more in the features section below.
Credit where credit is due, the thing that Hey did focus on was "how do we simplify the email app experience and re-think how we can make ideas like inbox zero core to the experience?
They have some cool features around blocking new emails before they come through (requiring you first approving access). Essentially baked in functionality that you'd have to use a tool like Mailman + Gmail or Superhuman to get working out of the box.
I have a friend that uses and loves Hey for his personal account, and uses Gmail (Google Workspace) for his work account. Believe it or not, he has all of his Hey emails forward to Gmail, and he checks/triages his emails in Gmail on mobile. He doesn't like the Hey mobile app, but the truth of the matter is that just sounds like a lot of extra work 😅
Ultra-short 2-character addresses like [email protected] are $999/year, and 3-character addresses like [email protected] are $349/year. All other @hey.com email addresses, 4-characters or more, are $99/year.
Clean up your inbox in minutes: bulk unsubscribe from newsletters, automate your emails with AI, block cold emails, and view your analytics. Fully open-source.
Inbox Zero (not to be confused with what Superhuman refers to getting through all your emails) is a layer atop your Gmail that helps you to easily unsubscribe from newsletters and automate label/forwarding flows all via AI.
The area that we use and love with Inbox Zero is where it helps us tame our email inbox, sort of like Mailman, but it focuses more on actually leveraging AI to automatically take action on your email (or unsubscribe if you're getting many newsletters but not reading any of them:
Inbox Zero has a relatively basic email client built in, it's marked as "beta" and feels quite beta, so be warned, it looks quite clean, the simplicity is appreciated.
We just think you might feel like quite a bit is missing if you were to consider even using Inbox Zero vs Gmail. It's clear that Inbox Zero is more built as an email tool, a layer in-between your email and your email client, and to that it does a good job.
One thing to keep in mind with Inbox Zero (and how it differentiates from its competitors) is that it is an open source email client with thousands of stars on GitHub, so go and check out the code yourself if you'd like:
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