We believe there are better options available in this category, read below to learn what this software does well, and what they could do better. ⤵
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Bring all your customer conversations from your support channels – like Slack, email, and forms – into a single, lightning-fast interface. Integrated with the tools you already use, backed by their powerful API.
Plain has taken a unique approach to the best help desk space by doing what the name suggests and taking a more "plain" and simple approach to it all.
Plain is focusing heavily on product-teams that can benefit from deeper integrations with tools like Linear, Slack, and Stripe.
The standout features of Plain are actually the deep native integrations. If you're using Stripe for your product, you can easily display all the details of the plan and purchases on the right-hand side.
In-fact, the same is the case with Linear + Slack, you can easily turn a Slack message into a support ticket and spin up a Linear issue from that, pulling in full context to one place:
So if you're a team especially that has shared Slack channels with customers/partners, Plain has a pretty impressive integration with Slack that we haven't really seen with any other Help Desk on the market.
If any of the above integrations sound exciting, they great! You're probably in their target customer profile, if not? That makes sense, it's for quite a specific type of product team, one that is likely using Linear and Slack already.
If you're looking for a more traditional help desk, you might want to check out Help Scout instead. That said, if the above fits your use-case, then we think plain is a fantastic choice, and super promising in the somewhat stagnant and uninspiring help desk space!
Outlook is an email client and calendar for companies and individuals built by Microsoft
If you're a larger enterprise, you're likely using Outlook instead of Gmail (Google Workspace), to manage your email and calendar for work.
That said, most startups and quick growing companies use Google Workspace, so if you're looking into Gmail vs Outlook, we believe Gmail is the clear winner here. It just has a more user-friendly experience all-around, and has significantly more integrated tools (the most modern tools integrate with Gmail over Outlook).
In addition, you'll get deep Single-Sign-On with Google that you don't get with the Microsoft 365 suite, which just makes logging into many other tools significantly easier.
With that, Microsoft did acquire the beloved Sunrise calendar back in the day before killing it off and rolling it into Outlook. So the Outlook calendar should be quite decent in theory, although they seemed to strip some of the best things we miss about Sunrise from Outlook. We've looked elsewhere to fill our Sunrise void, now with Motion.
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