Missive vs Spark

How Missive Works

Missive solves two problems really well. The first being that it helps consolidate all your inboxes across different platforms (email, WhatsApp, SMS, social media).

The second, is that it helps team members collaborate on answering to messages. Whether it's via assigning messages to the best person suited to respond, or discussing the best way to respond privately internally via the team chat feature.

Delegate Your Email Inbox

If you're looking to delegate your inbox and get your team to help respond to messages, Missive is the ideal solution. You don't need to give full access to your email inbox to team members, just simply assign the emails you want taken off your plate!

Do team members typically need your input when responding? With Missive they can easily send you a private chat message to get your help, right on the platform. All of this makes Missive great for remote teams.

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How Missive Compares

Missive vs Superhuman

If you're wanting team collaboration on emails, Missive will be a better choice as Superhuman doesn't have these features (yet anyway!). Also, if you're wanting a unified inbox for emails, SMS messages, WhatsApp, and social media DM's, Missive will also be a better choice for you.

ButiIf you're comparing Missive vs Superhuman for solo-use (without a team), Superhuman has a much more beautiful minimal UI and the user experience is also a lot more smooth. Superhuman's interface isn't designed like every other email app out there, they put a lot of thought into making email more simple to use, yet more powerful.

If you're a professional who wants the best email experience, Superhuman is going to be your best bet (it's what we've used here at efficient app for 5+ years).

That said, if you're someone who wants something more budget friendly, Missive is a good choice since they have a free plan.

Missive vs Help Desk

Missive is a great entry into having a more established Help Desk. We might recommend it for small teams, but for larger teams there are more established tools we'd recommend.

Missive is great for Founders who perhaps are at the point of scaling their business and wanting to bring the greater team in to help support email and messaging tickets. Missive will allow you to start delegating your inbox, and in the meantime, we recommend setting up specific email addresses for different business functions (e.g. [email protected], [email protected]). Missive will be a great tool to help you start to experience this segmentation.

Once your processes are more established, you might want to switch over to a proper Help Desk. The team who built Missive is small (about 3 people), so if you're a more established business, a larger help desk company is probably what you need.

A proper help desk will allow you to have chat features right on your website and separate inboxes for different email addresses (with different team permissions). You will also get great collaboration features like assigning emails to different team members, and leaving notes for one another if further collaboration is needed. Further you get a knowledge base for creating self-service content for customers. Read about the help desk we use, Help Scout or if you want something similar to Missive, check out Front.

All this being said, if you use WhatsApp, SMS, and social media DM's as core messaging components to your business, Missive will be a better choice.

Missive Limitations

Unnecessary Features

While Missive solves the problem of email delegation and team collaboration well, they have a few too many features that make the app a bit cluttered. We'd want to see Missive deprecate the calendar, task, and contact list features as it starts feeling like the app is trying to do too much.

Learning Curve

Missive is also not be most intuitive tool to use, expect new users to experience a learning curve when adopting the tool.

Dependence on Internet Connectivity

Missive requires a stable internet connection to be used. Apps like Superhuman allow you to triage emails offline and will automatically send emails on your behalf when you've reconnected to wifi. This is helpful for those who need to travel a lot and spend their time in the air getting through their email.

Missive Pricing

• Free Plan for 3 users (15 days worth of message history) — This is a great plan to start on for small teams who want to test out the collaboration features. That said, if you're team is serious about using Missive for collaboration, you want to upgrade to the Productive Tier for unlimited history.
• Starter Tier $14/mo: Skip this tier as it only gives you 6 months of history and no API access that will allow for integrations.
• Productive Tier $18/mo: This is the best paid tier to consider as it gives you unlimited history and API access. Skip the starter tier and jump straight this one for an extra $4/mo.
• Business Tier $26/mo: Skip this tier unless your a larger organization that needs SAML single sign-on, IP restrictions and more advanced reporting.

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