We believe there are better options available in this category, read below to learn what this software does well, and what they could do better. ⤵
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Team inbox and chat tool that empowers teams to collaborate around email, SMS & social media messaging apps.
While we don't think Missive is the best email app, it does solve two problems really well. The first being that it helps consolidate all your inboxes across different platforms (email, WhatsApp, SMS, social media).
The second, is that it helps team members collaborate on answering to messages. Whether it's via assigning messages to the best person suited to respond, or discussing the best way to respond privately internally via the team chat feature.
If you're looking to delegate your inbox and get your team to help respond to messages, Missive is the ideal solution. You don't need to give full access to your email inbox to team members, just simply assign the emails you want taken off your plate!
Do team members typically need your input when responding? With Missive they can easily send you a private chat message to get your help, right on the platform. All of this makes Missive great for remote teams.
If you're wanting team collaboration on emails, Missive will be a better choice as Superhuman doesn't have these features (yet anyway!). Also, if you're wanting a unified inbox for emails, SMS messages, WhatsApp, and social media DM's, Missive will also be a better choice for you.
ButiIf you're comparing Missive vs Superhuman for solo-use (without a team), Superhuman has a much more beautiful minimal UI and the user experience is also a lot more smooth. Superhuman's interface isn't designed like every other email app out there, they put a lot of thought into making email more simple to use, yet more powerful.
If you're a professional who wants the best email experience, Superhuman is going to be your best bet (it's what we've used here at efficient app for 5+ years).
That said, if you're someone who wants something more budget friendly, Missive is a good choice since they have a free plan.
Missive is a great entry into having a more established Help Desk. We might recommend it for small teams, but for larger teams there are more established tools we'd recommend.
Missive is great for Founders who perhaps are at the point of scaling their business and wanting to bring the greater team in to help support email and messaging tickets. Missive will allow you to start delegating your inbox, and in the meantime, we recommend setting up specific email addresses for different business functions (e.g. [email protected], [email protected]). Missive will be a great tool to help you start to experience this segmentation.
Once your processes are more established, you might want to switch over to a proper Help Desk. The team who built Missive is small (about 3 people), so if you're a more established business, a larger help desk company is probably what you need.
A proper help desk will allow you to have chat features right on your website and separate inboxes for different email addresses (with different team permissions). You will also get great collaboration features like assigning emails to different team members, and leaving notes for one another if further collaboration is needed. Further you get a knowledge base for creating self-service content for customers. Read about the help desk we use, Help Scout or if you want something similar to Missive, check out Front.
All this being said, if you use WhatsApp, SMS, and social media DM's as core messaging components to your business, Missive will be a better choice.
Personalized to your work and beautifully designed—Notion Mail is the only inbox that makes life simpler.
Notion Mail is Notion's latest attempt to expand its product suite by adding email, but it’s not entirely original. You see, Notion acquired Skiff, an email client known for its privacy features. However, after the acquisition, Notion removed Skiff’s end-to-end encryption and integrated Gmail and Google Workspace instead, disappointing privacy-conscious users (2 million of them).
Functionally, Notion Mail is essentially a Gmail wrapper with a Notion-inspired interface (although expect to pay for the AI features that you’d otherwise get for free with Gmail).
Notion Mail offers a cleaner, more minimalist experience than Gmail, with added AI features like referencing Notion pages while drafting emails. You can also create customizable inbox views using AI-powered labels, which can help organize your emails. However, it lacks deeper database integrations that many Notion enthusiasts hoped for (the general sentiment from users is that they are quite frustrated that you cannot integrate Notion database items with your inbox).
You can declutter your inbox by creating custom views using AI auto-labels or manual rules, but the triage flow isn’t as smooth as with other email apps.
Notion’s auto-labels start strong with natural language prompts but become frustrating over time since you can’t refine or edit them without starting over.
The AI drafting tool lets you reference Notion pages or generate replies, but the writing lacks personality and runs out of credits quickly. We didn’t find the AI useful in day-to-day tasks.
Referencing Notion pages while writing emails sounds useful in theory, but it’s clunky in practice since you often have to go back and manually find the right page.
Snippets are pre-loaded and easy to use via the /command, with intuitive placeholders that speed up repetitive replies.
If you thought Notion Mail would integrate with Notion pages or your database items, think again. That’s not available (yet anyway), leaving hardcore Notion users quite disappointed.
Notion Mail is included with any Notion plan, although you will need to upgrade to pay for AI features ($10/month or $96 annually).
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