Loops vs Customer.io

We've used just about every single marketing and transactional email sending tool on the market, and we believe that Loops is the most simple and modern solution, poised to take much of the market share in time.

You're probably exploring tools like Mailchimp, Hubspot (Marketing Hub), ConvertKit, and even Postmark, and you're probably banging your head against the wall because you're overwhelmed with options and not quite sure of the difference.

And that's totally fair! Believe us, we've used them all and more. Dive into Mailchimp and you'll be introduced to what feels like 20 different areas to accomplish basic things—they used to be the most user-friendly solution on the market, but with growth has come complexity and segmented products (like why are they trying to get me to create a website...?)—sending email shouldn't be so complicated.

I mean come on, you have contacts (an audience), and then one-off bulk emails (campaigns) you want to send to your contacts, and sequences (Loops) which are re-usable emails (e.g. like a newsletter or customer onboarding sequence):

Screenshot of Loops

The main differentiation point of Loops is that it is just super simple and straightforward to use. You can easily segment down your audience (contacts) by defining in the campaign or sequence whatever filtering criteria you'd like specific to the actual one-off email or sequence you are sending out—super straightforward:

Example of how to build a segment within an email sequence

What we like to say is the best email tool is one you rarely need to open up. Wait, what? Yeah create your email sequences once, and then use their flexible API to easily pass these contacts from your CRM to Loops.

While they advertise themselves as "better email for SaaS", we've been able to use them for our evergreen newsletter, which has nothing to do with integration into our products, it really just means that they have a robust API, allowing you to easily trigger one-off or sequences of emails (Loops) to go out at various points in the process.

These other email sending tools like ConvertKit, MailChimp, and Hubspot have just added so many additional "features" to try and extract more money (with the blink of an eye you'll be spending $20k/yr with Hubspot to unlock all of their marketing automation features). Loops on the other hand just has simple pricing and "gets out of the way", with a clean email editor, powerful API, and a great user-experience.

P.S. We use and love Postmark for sending transactional via our Communicate app, but that's only because it's more of a product, in most cases, companies shouldn't really be looking at an email sending tool like Postmark for marketing automation. Not to mention, Loops has actually just added transactional (one-to-one) email support, which should be able to take care of most transactional emails (like password reset emails, etc.)

Customer.io is great for building segmented onboarding funnels within your product (e.g. a series of emails and push notifications based on the onboarding flow).

It allows you to manage all of your communication flows with the customer in a visual way.

We've been seeing more and more companies switch over to this due to their flexibility of native integrations.

You can also do things like push app sign-ups and in-app events to a shared channel in Slack, or even use it to automatically push out updates to shared Slack Connect channels.