We believe there are better options available in this category, read below to learn what this software does well, and what they could do better. ⤵
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The automated CX platform that delights customers, empowers your team, and drives your business forward.
We recommend using a more eCommerce focused help desk like Gorgias that will integrate with your Shopify store.
This is helpful because you can see your customer order history as a part of your help desk. And because eCommerce stores tend to get a ton of volume in support tickets, Gorgias also offers automation tools to auto-respond to common inquiries, improving response times and saving time for your team.
Popular eCommerce brands like Olipop, Steve Madden, and Marine Layer use Gorgias.
For that reason, we rank Gorgias as the best help desk for eCommerce companies due to its deep integration with the best eCommerce software & tools like Shopify.
Outlook is an email client and calendar for companies and individuals built by Microsoft
If you're a larger enterprise, you're likely using Outlook instead of Gmail (Google Workspace), to manage your email and calendar for work.
That said, most startups and quick growing companies use Google Workspace, so if you're looking into Gmail vs Outlook, we believe Gmail is the clear winner here. It just has a more user-friendly experience all-around, and has significantly more integrated tools (the most modern tools integrate with Gmail over Outlook).
In addition, you'll get deep Single-Sign-On with Google that you don't get with the Microsoft 365 suite, which just makes logging into many other tools significantly easier.
With that, Microsoft did acquire the beloved Sunrise calendar back in the day before killing it off and rolling it into Outlook. So the Outlook calendar should be quite decent in theory, although they seemed to strip some of the best things we miss about Sunrise from Outlook. We've looked elsewhere to fill our Sunrise void, now with Motion.
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