We believe there are better options available in this category, read below to learn what this software does well, and what they could do better. ⤵
.webp)
The all-in-one help desk chat tool for teams of all sizes. Great if you want to offer support from all channels to your customers and don't mind not having as much control.
My main question here is, are you planning on having your social channels and chat apps as your main source of support?
I mean really, think about that question deeply. I understand that the gut reaction is "yes, that would be great!"—but maybe those 5 customers of yours that prefer to message you via Facebook Messenger or Twitter DM's shouldn't be the sole cause of fragmentation across support channels, requiring you to then use a tool like Front to rope it all back in. So ask yourself, just because you "can" open up your support channels, "should you"?
If the answer is "yes", then that's where I can vouch for Front, but again, you're accepting support fragmentation, and good luck roping that back in in the future.
Again, if you're a small team, you should probably have a primary and centralized support channel, usually "[email protected]"—that way you can better control routing and tracking feedback.
Also, if you're like us and you love using Superhuman for your direct emails, you're not going to benefit from the other features of Front, like "shared inboxes" and such across the team.
You really need to use Front as your main email inbox to get the most use out of it.
Outlook is an email client and calendar for companies and individuals built by Microsoft
If you're a larger enterprise, you're likely using Outlook instead of Gmail (Google Workspace), to manage your email and calendar for work.
That said, most startups and quick growing companies use Google Workspace, so if you're looking into Gmail vs Outlook, we believe Gmail is the clear winner here. It just has a more user-friendly experience all-around, and has significantly more integrated tools (the most modern tools integrate with Gmail over Outlook).
In addition, you'll get deep Single-Sign-On with Google that you don't get with the Microsoft 365 suite, which just makes logging into many other tools significantly easier.
With that, Microsoft did acquire the beloved Sunrise calendar back in the day before killing it off and rolling it into Outlook. So the Outlook calendar should be quite decent in theory, although they seemed to strip some of the best things we miss about Sunrise from Outlook. We've looked elsewhere to fill our Sunrise void, now with Motion.
.svg)
.jpg)
-1080p-FINAL.webp)
.svg)
.svg)
.svg)
.svg){kind=icon}
.svg)
.svg)
