We believe there are better options available in this category, read below to learn what this software does well, and what they could do better. ⤵
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The all-in-one help desk chat tool for teams of all sizes. Great if you want to offer support from all channels to your customers and don't mind not having as much control.
My main question here is, are you planning on having your social channels and chat apps as your main source of support?
I mean really, think about that question deeply. I understand that the gut reaction is "yes, that would be great!"—but maybe those 5 customers of yours that prefer to message you via Facebook Messenger or Twitter DM's shouldn't be the sole cause of fragmentation across support channels, requiring you to then use a tool like Front to rope it all back in. So ask yourself, just because you "can" open up your support channels, "should you"?
If the answer is "yes", then that's where I can vouch for Front, but again, you're accepting support fragmentation, and good luck roping that back in in the future.
Again, if you're a small team, you should probably have a primary and centralized support channel, usually "[email protected]"—that way you can better control routing and tracking feedback.
Also, if you're like us and you love using Superhuman for your direct emails, you're not going to benefit from the other features of Front, like "shared inboxes" and such across the team.
You really need to use Front as your main email inbox to get the most use out of it.
Secure business email, that makes it easier to stay on top of the work that matters (for teams of all sizes).
Gmail is the best email provider out there, and is infinitely better than Outlook (Microsoft 365). We've used it for many years, and in fact solely recommend teams use Google Workspace as the foundation for their business tech stack 🥞
For personal use, Gmail is free so of course, there's the clear benefit there.
For professional use, Gmail integrates seamlessly into the entire Google Workspace ecosystem, making it unbeatable. You have access to many of the apps you use daily alongside Gmail like Google Sheets, Google Docs, Google Meet, etc.
But the reason we love Gmail most is because it has some of the most extensive integration capabilities and natively integrated apps of any email software on the market.
Overall, Gmail is a great email client and will work wonderfully as a part of the Google Workspace suite. But if you want supercharge email and have a faster email experience that is build more for professionals who enjoy beautiful UI/UX, then check out Superhuman.
Also, be sure to check out the integrations area for some of the tools that work with Gmail we love most like Superhuman and Mailman.
Gmail being as large as it is, has to take into account billions of users.
Just imagine, changing the color of a button can impact so many people (think of when an app you use daily changes their logo and you can no longer "find it" among your apps on your phone even though it's in the exact same place). Because of this, Gmail is not able to innovate much.
Gmail is also focused on building features for the masses that you might not need. For instance, the masses want a chat that easily allows you to talk to others, while you might already use Slack for this purpose and not need the feature at all. This leaves you with a widget that is not particularly helpful in anyway.
This leads to the final problem with Gmail. Because of the bloated features, Gmail has become so slow. It takes a few seconds to load, and with a simple distraction you can forget why you were going into your inbox in the first place 😅
The Gmail mobile app has a significantly better experience than even the web app in many ways. It's easy to navigate, loads relatively quickly, and is an overall good experience.
It also works great cross-platform and is quite stable overall. They let you also set swipe actions (Archive/Snooze/Delete) and get quite granular on the notification settings as well.
Although it has limitations around creating hyperlinks and other functionality when composing emails, which is where the mobile app features missing are another area where we feel like there could be some improvement, especially when comparing Gmail vs Superhuman.
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