We believe there are better options available in this category, read below to learn what this software does well, and what they could do better. ⤵
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Bring all your customer conversations from your support channels – like Slack, email, and forms – into a single, lightning-fast interface. Integrated with the tools you already use, backed by their powerful API.
Plain has taken a unique approach to the best help desk space by doing what the name suggests and taking a more "plain" and simple approach to it all.
Plain is focusing heavily on product-teams that can benefit from deeper integrations with tools like Linear, Slack, and Stripe.
The standout features of Plain are actually the deep native integrations. If you're using Stripe for your product, you can easily display all the details of the plan and purchases on the right-hand side.
In-fact, the same is the case with Linear + Slack, you can easily turn a Slack message into a support ticket and spin up a Linear issue from that, pulling in full context to one place:
So if you're a team especially that has shared Slack channels with customers/partners, Plain has a pretty impressive integration with Slack that we haven't really seen with any other Help Desk on the market.
If any of the above integrations sound exciting, they great! You're probably in their target customer profile, if not? That makes sense, it's for quite a specific type of product team, one that is likely using Linear and Slack already.
If you're looking for a more traditional help desk, you might want to check out Help Scout instead. That said, if the above fits your use-case, then we think plain is a fantastic choice, and super promising in the somewhat stagnant and uninspiring help desk space!
The automated CX platform that delights customers, empowers your team, and drives your business forward.
We recommend using a more eCommerce focused help desk like Gorgias that will integrate with your Shopify store.
This is helpful because you can see your customer order history as a part of your help desk. And because eCommerce stores tend to get a ton of volume in support tickets, Gorgias also offers automation tools to auto-respond to common inquiries, improving response times and saving time for your team.
Popular eCommerce brands like Olipop, Steve Madden, and Marine Layer use Gorgias.
For that reason, we rank Gorgias as the best help desk for eCommerce companies due to its deep integration with the best eCommerce software & tools like Shopify.
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