We believe there are better options available in this category, read below to learn what this software does well, and what they could do better. ⤵
The team knowledge base/documentation category is an interesting one. Particularly because it seems that time-and-time again, the most successful apps in this space (e.g. Notion + Coda) have a hard time... Well, staying settled in this specific category.
This is also what makes it so interesting for an incumbent to come in and take it over by, well... simply focusing on shared team knowledge management 😅 like that of Slite.
Slite is a shared team knowledge-base platform for teams of all sizes—document, communicate, make decisions, and work asynchronously.
You're probably just learning about Slite after having heard of the all-in-one tools like Notion and Coda (amongst the many other team "knowledge base" apps on the market), and wondering which is right for you.
If you're truly looking for the knowledge base "category defining" app—there's no one better than Slite. They are actually moving this category forward in what it traditionally has meant to be a shared team knowledge base/documentation tool.
What we actually love most about Slite is their simplicity and focus. They have the cleanest UI/UX of all the tools we've tried in the space. And while you can still modify the design, your team will never get lost in the formatting, nor can you actually make a document look bad in Slite (unlike competitors).
It's pretty heavily focused on being your team's shared knowledge-base and asynchronous collaboration tool. Think: finding information across your shared team's brain, making decisions, and being able to easily reference how and why decisions were made with Slite Discussions:
Think of a Discussion as a referenceable email thread with key stakeholders that ultimately has a decision. Imagine new team members could not only see what your internal processes are, but even how the decision was ultimately made to get there? Yeah, that stuff currently gets lost in old Slack and email threads. What if it it didn't have to be that way?
Working on large internal projects? Notes are in Slite. Brainstorming marketing ideas? That's in Slite too. Important discussions being had? Move those from Slack to Slite. You can even invite external stakeholders (e.g. customers/contractors), and they can easily collaborate with your team without much of any friction.
Notion and Coda have developed over the years more and more into database tools (similar to the likes of Airtable), evolving outside of the documentation side of things. Some people love these tools for that reason—we do not. People report Notion and Coda becoming too complex and slow to load in time. The question becomes more of "should we use Notion for this"? Because while it can be used for many things, rarely is it the actual right tool for the job. As they are trying to be all things to all people, it results in them being "not great" at most things.
A team using Slite on the other-hand know exactly when they should and shouldn't use Slite. While the use-case can extend out a bit more than just team documentation (e.g. we even use Slite for quick proposals—as it's a super quick to template and to throw thoughts together—before sending them off to a potential customer). Although it becomes quite apparent when you should instead use a more structured Proposal / eSignature tool like PandaDoc—which is a good thing.
Slite actually had one of the first true examples of how AI will evolve a category for the better. While Notion went the direction of "now you can generate content using AI!", Slite was more of the mindset of "hold on, the actual problem is that we, as a shared team, already have so much information. Some outdated and requires updating, some entirely outdated and should be ignored. What if we could help you sort through all of this information to help your team find the actual answers they are looking for?
Here's an example of the Ask by Slite product in action, notice how it writes an answer based on the various sources of information in the knowledge base while showing which part has come from each document?
The only downside currently is that Slite does not have an developer API (so you can't build custom integrations with it)—and while we'd love to have these capabilities to integrate Slite a bit deeper into our other tools, we haven't found that to be too large an issue for the way we recommend teams use Slite.
I mean it's what we ultimately chose for our internal team knowledge base after using all of the competitors on the market for years.
What ultimately made the decision for us? Well, we had Slite set up alongside Notion and Coda, and we just naturally gravitated toward Slite, whether it was building out a collaborative work environment for our customers, or just internal blog posts and documentation.
We just found that we could get in, get work done, and get out. Whereas accessing internal documentation in Coda was super kludgy as you're jumping between documents, almost like using Google Docs as a knowledge base, which made things quite disjointed.
Slite just got out of the way while enabling us to get our work done in an enjoyable way. So if you're feeling overwhelmed in Notion, maybe the answer for your team is actually opinionation and simplicity? 🤷
A shared documentation and note taking tool that tip-toes the line of a flexible no-code platform (for teams of all sizes).
Notion positions itself as an "all-in-one" workspace tool, but that doesn't mean it's ideal for "everything."
At its core, Notion is a knowledge base or wiki, designed for documenting company processes and notes. Over time, Notion has expanded its capabilities, allowing users to link notes, create databases with formulas, and more.
Notion's versatility allows you to customize it into almost anything you need. This flexibility has led teams to use Notion as a CRM, project management tool, task manager, knowledge base, and more. However, just because Notion can be adapted for various purposes doesn't always mean it should be. We often receive feedback from teams who've tried using "Notion for everything", only to find it becoming overwhelming and messy.
If you want to use Notion, use it as a knowledge base/company wiki (or use Slite, our top pick and what we use 😉). For specific business functions like project and task management or CRM, it's usually better to opt for dedicated tools built for the job.
A huge drawback of using Notion for CRM or project management is that you're now building your system from scratch. Even with available templates, you'll find yourself investing a lot of time in learning to configure Notion and tailoring it to your processes.
In contrast, a project management tool that is developed by a team focused solely on creating the best product in that niche, will much more quickly set you up for success.
Just think about it: when you're using a project manager that was built for that function, this means that their entire team focused on building the best project manager out there. So you're already getting a tool with project management features that are useful to thousands of other businesses. While with Notion... well guess who is going to be building said features? YOU 😅
The reality is, we often hear people say "but my business is unique so I need a custom solution, which is why Notion is appealing".
After helping teams of all sizes and in many industries for over a decade, we promise you that business processes are not that unique and 95% of the time can be (and should be) mapped to the structure of existing tools.
Oh and if you're considering using Notion as a CRM, make sure to read this dedicated article as to why we don't recommend that either.
Notion offers a free tier for up to 10 guests, making it accessible if you're curious about its capabilities. Notion has a free tier for up to 10 guests, so if you're curious as to what the hype is about, you can easily sign up and start playing with it yourself. If after a day you start feeling overwhelmed, you're not alone, it's more or less a blank slate after all.
Curious how this app compares to others?