When we tried to schedule an Instagram post, we encountered an error saying our video size was too large, which was particularly frustrating since we could easily post the same video directly to Instagram.
We kept getting an error with the file size when trying to schedule our Instagam post from Metricool.
After chatting with the Metricool customer support team, they said this was an API limitation, meaning we'd have to resize our videos in order to use Metricool.
Metricool's Customer Support Team was adamant that we needed to re-size our Instagram Reels. We tried posting the same videos with Buffer, a Metricool competitor, and it worked perfectly.
This was a deal-breaker for us. While we could resize videos, we already had dozens of shorts made which would have been time consuming for our team to re-size. With all the coordinating with our video editor, were we really going to be saving time or just adding more grunt work on our plate? With that in mind, we decided to evaluate other tools,
Spoiler: Turns out while Metricool had limitations when it came to the Instagram video size, when we tried the exact same files with Buffer, it worked perfectly 👌 With that, Buffer instantly overtook any desire to continue using Metricool. Read our full Buffer Review.
We didn't go down the path of trying to use Metricool for LinkedIn or X (Twitter) since we already determined it wasn't going to work with us with the limitations above. As a note, you can also view Facebook Ads and Google Ads performance within Metricool, although this is a feature we also didn't evaluate.