Select
FTC

Zapier Stack

4 selected tools to power your business. Chosen for Automation, Help Desk, Payment, and more.

Apps Stack

Summary

Summary

As Zapier has grown, they've had to evolve their software stack for reasons that you likely wouldn't have thought 🤔

    Customer Support

  1. Zendesk
    Zendesk
    Help Desk

    large enterprise teams with deep API needs

    large enterprise teams with deep API needs

    Finance

  1. Stripe
    Stripe
    Payment

    Accept payments, send payouts, and manage your business (for teams of all sizes).

    Accept payments, send payouts, and manage your business (for teams of all sizes).

    Automation

  1. Zapier
    Zapier
    Automation

    A no-code automation platform for small + mid-size teams. You can use Zapier to pass data from one app to another.

    A no-code automation platform for small + mid-size teams. You can use Zapier to pass data from one app to another.

    Cloud Suite

  1. Google Workspace
    Google Workspace
    Cloud Suite

    startups, small, and mid-size businesses

    startups, small, and mid-size businesses

Final Notes

Final Notes

Stack Overview

Zapier's team absolutely loved Help Scout, although they simply grew to a size and scale to where Help Scout couldn't keep up with the API requests that Zapier required.

For that reason, they switched over to Zendesk, many on the support team are still sad about it, but with the size and growth scale that Zapier had, they didn't have any choice (easily many millions of support tickets per month).