Efficient at Ease of Learning, Workflow Presence, Team Adoption, AI Assistance, and Integrations
Copper lets you run your entire Gmail inbox and calendar right inside the CRM, while Close forces you into its phone system and falls short on integration.
Only use Close if your team is all about high-volume calling and you need the autodialer more than anything; otherwise, stick with Copper.
Copper absolutely crushes Close when it comes to Google Workspace integration. If your team lives in Gmail and Google Calendar, Copper lets you manage your entire inbox, tasks, and contacts without ever leaving those apps. The Chrome extension means you barely notice you're in a CRM at all. Emails flow in automatically, and every core workflow just happens inside the tools you already use.
Close can sync emails from Google Workspace and Microsoft 365, but it doesn't come close to the immersion or depth Copper offers. The email experience in Close is described as weaker than what you get in Gmail, and you're stuck using their built-in VoIP system, which can feel rigid if you want flexibility or rely on anything besides phone outreach.
If deep, seamless Google Workspace integration is what matters most, Copper is the only real choice here. Close is only strong if your team's entire workflow is high-volume calling and you value the built-in autodialer above all else. For everyone else, Copper makes your CRM feel like a natural extension of Google Workspace, while Close forces you into its own way of working.
