FTC

Hey vs Outlook

Updated Mar 17, 2026

Efficient at Purposeful Design, Speed & Productivity, AI Assistance, Follow-Up, and Team Collaboration

vs
Hey
Outlook
Comparison
Hey
Hey
Outlook
Outlook

Comparison Summary

Comparison Summary

Hey struggles with work email because it relies on an old SMPT connection that brings a lot of limitations, unlike Outlook. Outlook is standard for Microsoft 365 and avoids those issues, so skip Hey for professional use and stick with Outlook if these are your only two choices.

  1. Hey
    Hey

    Made for non-technical users who like big buttons

    Made for non-technical users who like big buttons
  2. Outlook
    Outlook

    For the average everyday person using Microsoft 365

    For the average everyday person using Microsoft 365

At a Glance

At a Glance
See how Hey and Outlook compare on the most important Email criteria.

Editor's Verdict

Editor's Verdict

Purposeful Design

Purposeful Design
Hey
Outlook

Both Outlook and Hey make it tough to triage email quickly without distractions. Outlook drags you down with a clunky, old-school interface that adds friction and keeps you from moving fast. Hey, on the other hand, overwhelms with bright visuals and quirky features that just get in the way, especially if you're looking for something more focused or professional.

Neither app helps you stay on task or breeze through your inbox. If you're hoping for efficient, distraction-free triage, you won't find it here. This is a near tie, both force you to fight the design instead of getting out of your way. Pick either one and expect to be slowed down.

Speed & Productivity

Speed & Productivity
Hey
Outlook

Both Outlook and Hey drag their feet when it comes to speed and productivity. Outlook is especially sluggish, with no real support for keyboard shortcuts, quick replies, or anything that helps you plow through your inbox fast. You'll feel friction at every turn, and if you want a workflow that actually flows, you'll need to bolt on another app just to keep up.

Hey isn't much better for productivity junkies. The interface feels clunky, and there's no sign of shortcuts or quick triage features. You have to do everything manually, and their forced workflow just slows you down even more. The only slight upside is that Hey might feel simpler if you want something basic and distraction-free, but that doesn't help if you actually care about moving fast.

Honestly, neither is good here, but Hey is a bit less painful if you just want a simple email setup and don't care about speed. For anyone who needs real productivity features, you're going to be frustrated with both. If you're forced to pick, Hey edges out Outlook by a hair, but don't expect to fly through your inbox with either one.

AI Assistance

AI Assistance
Hey
Outlook

Neither Outlook nor Hey offers any AI help for writing or organizing your emails. You have to do everything yourself in both apps, so there's no time savings or smart assistance at all.

Hey adds a rigid inbox layout and some basic manual screening, but nothing that actually learns or automates on your behalf. Outlook doesn't even provide that much structure, but since neither adapts to your habits or drafts messages for you, you're stuck with full manual effort either way.

If you care about AI assistance, both are poor picks and you won't save time with either. There's no real difference here, skip both if you want smarter, automated email help.

Follow-Up

Follow-Up
Hey
Outlook

Neither Outlook nor Hey offers smart follow-up features, so with both, you're left tracking and remembering follow-ups on your own. That means you're moving slowly and risking missed opportunities no matter which you pick.

Hey makes things even harder by not allowing any integrations, API access, or connections to CRM or automation tools. So if you need any kind of automated reminders or tracking, Hey will absolutely let you down. Outlook at least doesn't block you from trying to cobble together your own manual system.

If you care about follow-up speed or reliability, honestly, both are bad picks, but Hey is even more limiting. Outlook is the slightly less painful option here, but neither is good.

Team Collaboration

Team Collaboration
Hey
Outlook

Neither Outlook nor Hey gives you built-in ways to comment, assign, or share emails with your team. Both force you to leave the app and juggle outside tools for even the simplest teamwork, so you're stuck with constant context switching and disconnected conversations.

There's no meaningful difference here, if you care about team collaboration in your inbox, neither one delivers. You'll hit the same frustrating limits no matter which you pick. If team workflows matter, skip both.

Comparison Video and Summaries

Comparison Video and Summaries

Email Alternatives

Email Alternatives