Fireflies vs Gong

Fireflies was actually one of the first meeting recorder solutions on the market. They managed to build remote tooling that would actually join in existing meetings, like in Google Meet or Zoom, act like a guest, and record the audio.

This was super impressive, back when online video conferencing software was more restrictive, and Google Meet for example didn't even have native video meeting recorder functionality.

We actually used Fireflies almost exclusively for years, super early days back in 2017, and it has come a long way since, moving more into that of a AI meeting assistant.

They've built out a unique feature-set around being able to create snippets of calls, and tag them to a specific playlist, to then reference later or share with your team or others:

It's a really cool idea, it's just in practice, how often will you really be using it? I could see this being more useful for very specific industry verticals or teams, but not most, and not in the way we use a meeting recorder tool in our day-to-day.

All-in-all, they give you a lot of tools to organize your online meetings. But that's where I sorta wish I could just do less. I'm already organizing so many other facets to my life, from file storage in Google Drive, to channels and notes in Slite. I really just want to record meetings, have them log to my CRM, and forget about them unless I need to reference them.

Thing is, if you aren't staying on-top of organizing your calls though, it almost feels like you're just not taking full advantage of what Fireflies has built, which honestly stresses me out. 😅

Fireflies is pretty clean overall—it looks decently nice, it's just that there's a lot vying for your attention even just on the call review page:

Do you view the AI summary? Create Soundbites? Maybe AskFred? Or a Smart Search? Maybe you just want to make a comment? 🤷

It's just a bit overwhelming until you get used to the interface, but overall design-wise, it is clean.

This is an area that we really have to hand it to Fireflies—they have focused on integrations quite deeply out of the gate. For example, they integrate with most of the best CRM tools on the market.

Fireflies’ pricing looks typical at first, but in practice it is fairly restrictive.

• Free tier is extremely limited with only 3 transcription credits, 800 minutes of storage per seat, and audio-only recording.
• To unlock integrations you must upgrade to the $18/user/mo Pro plan, which includes 8,000 minutes of storage but still does not offer video recording. With moderate usage, around 30 calls per month, that storage only lasts roughly 4–5 months before you are pushed to the highest tier if you want to keep historical recordings.

Because video recording is locked behind the top plan, many teams will need the most expensive tier immediately.

Gong used to be a meeting recorder. It would record sales calls, transcribe them, and let managers review what happened. But then with the rise of AI they pivoted.

Now recording is just the input layer. Gong captures calls, emails, and meetings, then builds a data model around your deals and customer interactions. On top of that, it runs analysis, surfaces risks, and suggests what to do next.

So instead of being a tool that tells you "here’s your call," it’s trying to tell you "this deal is slipping, here’s why, and here’s how to fix it."

The simplest way to think about it now is: Gong is an AI layer on top of your sales process, and recording is just how it gets the data.