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Updated Mar 3, 2026

4 Best VoIP Apps in 2026

Updated Mar 3, 2026

See how our top 3 picks compare across the 4 VoIP apps we evaluated.

Explore what each does best, where it falls short, and why it earned a spot on our 2026 list.

Alex Bass

Andra Vomir

Best VoIP Apps at a Glance

4 apps

Aircall
Recommended
Best VoIP with native CRM integrations
Best VoIP with native CRM integrations
JustCall
Recommended
For basic sales calling
For basic sales calling
Dialpad
Recommended
Best overall VoIP
Best overall VoIP
RingCentral
For enterprises that need a feature-rich VoIP
For enterprises that need a feature-rich VoIP

VoIP App Overview

The biggest question we get is: "Why should we use a VoIP solution in our business?"

Regulatory Frustrations

I will note that A2P (Application to Person) messaging is starting to get worse and worse. Dialpad and other VoIP services used to function more like P2P (Person to Person) messaging, but because businesses have taken advantage of this, carriers and the government have stepped in.

The result? A worse experience and higher costs for everyone. Dialpad now charges on-top of your monthly fee for sending messages (although they will cover the first 250 per user/mo), with stipulations (e.g. local SMS, not international or messaging an application—think Google 2FA codes, yep, those now charge you $0.01.

At the end of the day, SMS/MMS and traditional calling services suck, and are somehow just getting worse. How we're now moving backward to paying per SMS sent, when using just about any other messaging platform is free, is just baffling (not to mention the 30%+ in additional regulatory fees everything costs).

With all the regulatory frustrations, this does seem like it's hitting every business (A2P) VoIP provider, so we need to put this to the side when simply evaluating Dialpad vs the others mentioned.

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How We Evaluate VoIP Apps

We score each VoIP app across multiple criteria, and hands-on expert evaluation

No Category Criteria records assigned to this category yet.
Expert Evaluation
Curated by
Alex
and
Andra
, our rankings reflect in-depth testing, industry insights, and hands-on experience.

Aircall

Best VoIP with native CRM integrations

Aircall gives you out of the box native integrations with top CRM tools and handles logging calls and texts automatically with minimal setup, so if you want a VoIP system that just works with your existing software and you care most about easy integration, check it out.

If you want advanced features like AI coaching or the most polished SMS and call experience, or you're willing to build your own custom integrations, you'll be happier with something like Dialpad.

Go to Aircall site

What is Aircall?

Aircall is a business phone system (VoIP) that plugs into your CRM and helpdesk, automatically logging calls, texts, and customer interactions.

If you're looking for one of the best VoIP solutions on the market and native, out-of-the-box native integration is important to you, then you'll be in good hands with Aircall would be your best bet.

While this might sound slightly confusing as we have Dialpad listed as our "Top Pick", that's because things get quite a bit more complex when you look holistically across the VoIP space. We for example chose Dialpad as the Voice over IP solution for our business, but as an integration company, we aren't afraid of building out a custom Copper + Dialpad Integration. That said, we know we aren't the average company, and to justify investing in that doesn't make sense for many companies.

Key Features

API & Integration

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Aircall actually integrates natively with many of the best CRM software and tools on the market. This means out of the box, minimal setup required. So while the integration might not be the best we've seen, it accomplishes the goal of logging texts and phone calls into the other software, which is usually what teams are ultimately looking for when it comes to a VoIP integration.

They have a relatively robust API if you do want to go the custom route, integrating Aircall into other tools.

If you're more technical and are familiar with the best integration software on the market, Aircall actually uses Tray on the back-end to integrate with many of these tools natively. Which while that's not something we particularly love, it does seem to work well enough, and it has enabled them to build more native integrations out of the gate.

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JustCall

For basic sales calling

JustCall handles basic sales and support calls and connects with CRMs, but if you need true click-to-dial from your CRM or reliable call and SMS logging, you'll hit annoying roadblocks and sync failures.

If your team just wants a cheap, simple calling tool and can live with inconsistent integrations, it's workable, but anyone who cares about seamless CRM workflows should look elsewhere.

Go to JustCall site

What is JustCall?

JustCall is focused on making sales and support calls easier, especially when paired with the best CRMs like Copper. On paper, it promises click-to-dial, SMS, and automatic call logging so reps don’t need to waste time copy/pasting numbers or updating records.

In practice, though, the experience isn’t always that smooth. One big limitation: there's not a true click-to-dial directly from the CRM. Users often have to work around it (or test competitors like Dialpad’s Chrome extension), which adds friction where speed should matter most. Call and SMS logging, while "supported" is also inconsistent. Sometimes the activity lands in the CRM, sometimes it doesn't. That’s a common pain point with many native integrations: they rarely have proper re-triggering systems in place, so the sync just fails quietly.

Overall, JustCall does the job for teams that want a simple, affordable calling platform with decent CRM connections. But if you rely heavily on wanting seamless one-click calling with reliable activity logs, you may run into some frustrations.

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Dialpad

Best overall VoIP

Dialpad has modern VoIP experience, with pretty robust AI features built-in, and a mobile app that feels like using SMS. So it's great if you want a business phone number for work, customer calls, or networking. We've used it for 8+ years for our business phone number.

Go to Dialpad site

What is Dialpad?

Having used just about every single VoIP on the market over the past decade, Dialpad is the clear innovator in the space.

So much in-fact that I personally use Dialpad as my professional relationships number (work/angel investing/networking). This is because the mobile app actually feels like a modern SMS app, and is the most stable of the bunch.

The added perk is that I've integrated Dialpad with our CRM (Copper) so all texts and calls automatically log into the CRM (and even automatically create new leads in the CRM if the number doesn't yet exist in our CRM).

You'll see software like RingCentral (the 800lb gorilla in the space) claims to "integrate" with everything, but it doesn't integrate as you'd actually like it to (it's just marketing-speak), and the desktop + mobile apps are incredibly outdated on all fronts.

There's more modern VoIP solutions on the market like Aircall and JustCall, which do have better "native integrations", although they pale in comparison to the UI/UX of Dialpad + have no AI intelligence features like Dialpad does (sentiment analysis, AI call review, etc.).

If you're unable to justify the investment into a custom integration with Dialpad, you'll probably be better off with Aircall or JustCall. Although, if you're interested in using the best tool in the space (clear leader) and are open to investing in a proper integration with your CRM, Dialpad won't let you down.

Pros & Cons

Pros

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Best-in-class VoIP UX: The mobile app feels like a modern SMS app and is more stable than most competitors.
Strong AI features: Includes sentiment analysis, AI call review, and other intelligence features that most VoIP tools lack.
Modern interface compared to legacy tools: Much better UI/UX than older VoIP platforms like RingCentral.
API and Zapier support: Provides flexibility for automation and integrations if you're willing to build around it.
Dialpad Meetings included: A built-in meeting platform comes with the subscription.

Cons

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Weak native integrations: Existing integrations are selective and often incomplete or unreliable.
Buggy CRM integrations: Some native integrations (e.g., Copper) do not sync data properly or consistently.
API limitations for messaging automation: Not designed for triggering automated SMS/MMS campaigns via API.
Regulatory SMS costs: Business messaging now incurs additional costs and regulatory fees.

Key Features

Business Phone

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Dialpad is what we've use for our business phone number for, gosh, I've lost count how many years. Probably something like 7-8 years. We have multiple business phone numbers so that we keep our "professional" conversions seperate from personal.

Integrations & API

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Dialpad is in a bit of an odd boat here. They are quite selective about what apps they choose to build native integrations with, and you can't completely trust their site in determining if the integration exists. This at times makes us feel like they initially built the integration as an MVP v1 more for marketing purposes than anything (to be able to say "we integrate with this software" to check the box for a new buyer).

Their API is decent, and they even have a Zapier connector (which we always appreciate), although it's quite complicated to get it to actually function how you'd like it to work.

Regulatory Frustrations

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Pricing

Dialpad offers different pricing tiers depending on whether you’re using it primarily as a business phone system, a sales dialer, or a customer support platform.

RingCentral

For enterprises that need a feature-rich VoIP

RingCentral covers all the standard business VoIP features and integrates with a lot of other tools, but actually using it feels outdated, unintuitive, and painful, especially if you don't have an IT department to handle the setup. Unless you're a huge enterprise that values stability over usability or innovation, you'll probably regret choosing it over newer options.

Go to RingCentral site

What is RingCentral?

Think of RingCentral as the "Salesforce" of the VoIP world. They "integrate" with almost everything (what that even means is many things...), does that mean it'll do what you want it to do? Great question! They have all the standard business VoIP features—company department lines, employee lines, SMS/MMS, IVR menus (press 1 for x department, press 2 for...). It's not a question of features—they've been around for a while.

Okay, that all sounds great! Right? But what's RingCentral like to actually use? Well, painful (I'm finding myself writing more and more about the "joy" component to using software). There's zero joy in using it. It feels like you're using archaic and unintuitive software. Why is this the case? Well, like Salesforce, since there are such gigantic enterprises on RingCentral, they are in that messy area where they really can't innovate much without upsetting their highest paying enterprise customers who ultimately just want things to "stay the same".

I've personally implemented RingCentral to a myriad of teams 6+ years ago (some of which are still using it to this day), and well, I regret it (now). At the time, we all got sold on their "native integration" marketing shpeal. Although, to be fair to past Alex—at the time RingCentral's largest competitors were not even cloud-based, so they were a huge upgrade at the time. The setup process at the time was (and still is) incredibly painful. They expect to be working with an IT department, not an agile team. So they used to be a great solution, but are really getting eaten alive by the more modern software like Dialpad, and Aircall.

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Worth trying

Apps worth trying

These VoIP-adjacent apps prioritize another category at their core, but their VoIP features are strong enough that you should still consider them.

Supercut
Screen Recording
Best
Best for async video collaboration for teams
Best for async video collaboration for teams
Dialpad Meetings
Communication
Works only if you're already in the Dialpad ecosystem
Works only if you're already in the Dialpad ecosystem
Google Meet
Communication
Recommended
Best for universally accepted virtual meetings
Best for universally accepted virtual meetings
Slack
Communication
Recommended
Best for real-time team communication
Best for real-time team communication
CleanShot X
Screenshot
Best
Best for fast Mac screenshots
Best for fast Mac screenshots
Fireflies
AI Note Taker
Best for deep CRM integrations
Best for deep CRM integrations
Screen Studio
Screen Recording
Best
Best for high-quality screen recordings for product launches
Best for high-quality screen recordings for product launches
tl;dv
AI Note Taker
Recommended
Best for low-friction setup that records video
Best for low-friction setup that records video
Loom
Screen Recording
Recommended
Was once the leader, now legacy
Was once the leader, now legacy
Tella
Screen Recording
Recommended
Best for creators making educational video content
Best for creators making educational video content