Loops vs Reply

We've used just about every single marketing and transactional email sending tool on the market, and we believe that Loops is the most simple and modern solution, poised to take much of the market share in time.

You're probably exploring tools like Mailchimp, Hubspot (Marketing Hub), ConvertKit, and even Postmark, and you're probably banging your head against the wall because you're overwhelmed with options and not quite sure of the difference.

And that's totally fair! Believe us, we've used them all and more. Dive into Mailchimp and you'll be introduced to what feels like 20 different areas to accomplish basic things—they used to be the most user-friendly solution on the market, but with growth has come complexity and segmented products (like why are they trying to get me to create a website...?)—sending email shouldn't be so complicated.

I mean come on, you have contacts (an audience), and then one-off bulk emails (campaigns) you want to send to your contacts, and sequences (Loops) which are re-usable emails (e.g. like a newsletter or customer onboarding sequence):

Screenshot of Loops

The main differentiation point of Loops is that it is just super simple and straightforward to use. You can easily segment down your audience (contacts) by defining in the campaign or sequence whatever filtering criteria you'd like specific to the actual one-off email or sequence you are sending out—super straightforward:

Example of how to build a segment within an email sequence

What we like to say is the best email tool is one you rarely need to open up. Wait, what? Yeah create your email sequences once, and then use their flexible API to easily pass these contacts from your CRM to Loops.

While they advertise themselves as "better email for SaaS", we've been able to use them for our evergreen newsletter, which has nothing to do with integration into our products, it really just means that they have a robust API, allowing you to easily trigger one-off or sequences of emails (Loops) to go out at various points in the process.

These other email sending tools like ConvertKit, MailChimp, and Hubspot have just added so many additional "features" to try and extract more money (with the blink of an eye you'll be spending $20k/yr with Hubspot to unlock all of their marketing automation features). Loops on the other hand just has simple pricing and "gets out of the way", with a clean email editor, powerful API, and a great user-experience.

P.S. We use and love Postmark for sending transactional via our Communicate app, but that's only because it's more of a product, in most cases, companies shouldn't really be looking at an email sending tool like Postmark for marketing automation. Not to mention, Loops has actually just added transactional (one-to-one) email support, which should be able to take care of most transactional emails (like password reset emails, etc.)

Gosh, where do we begin here... Our thoughts on Reply are strong here.

No, really—like we used Reply for years. I'm talking 7+ years. So much in-fact that we got quite close to one of the co-founders that broke off to create a competing service. Yeah, it's a competitive space.

We even met with Reply at Copper HQ back in 2020 to try and convince them (Reply) to build a deep white-labeled integration with Copper directly, because we used them with every single customer of ours:

Founder of Reply (Oleg) on the left, along with me and his team (I'm 2nd from the right)

Spoiler alert: this didn't come to fruition—Outfunnel is who Copper chose as their white-labeled partner in the end.

Reply, like many others, are touting AI all the things—take this with a grain of salt though. Just like everything else, they are trying to use OpenAI to improve email writing.

We will give credit where credit is due though, back in the day, before this AI trend even happened, they did have a pretty nifty email sentiment analysis when writing emails which helped keep you concise and portraying the right tone. It was beyond its time.

They, like Close, integrate VoIP in quite core to their tool—same issues arise as with Close, you're essentially choosing Reply as your VoIP, and none of this SMS or Call information is going to sync over to your CRM (you know, where you'd love to have it).

There's some additional cool features that they do have like email warm-up and email validation baked into the tool (via partners)—this is appreciated, but you'll continually pay for credits to use these things.

They focused most of their API on adding leads to the system. They essentially want it to be relatively easy to get data into Reply from other tools, but getting insights out of Reply to your other tools, this becomes way more limited.

For the core things though, their API does work well, and they even have a pretty robust Zapier integration connector.

Don't let their pricing page fool you—they are incredibly expensive for this tool. Their free tier isn't even the tool, it's just a glimpse into how you can prospect to get leads in the system, so that you can pay them to actually send the outreach.

They charge per-seat (which isn't usually how marketing automation companies charge—again, they are trying to act more like a CRM in some ways, pricing included. This is where we highly recommend just purchasing a single seat and sharing it by adding email aliases if needed (oh, and they charge for that too).

Yeah, they charge for everything additional. Don't expect to get in at what's listed on the pricing page, they will upsell you in every single aspect of their product. To be fair, some of it makes sense since they are external integrations with 3rd party tools offering value, but in other ways, they are just being a bit 😅 (charging for adding email aliases, really?)