Zapier's team absolutely loved Help Scout, although they simply grew to a size and scale to where Help Scout couldn't keep up with the API requests that Zapier required.
For that reason, they switched over to Zendesk, many on the support team are still sad about it, but with the size and growth scale that Zapier had, they didn't have any choice (easily many millions of support tickets per month).
We've been evaluating and integrating software for the past decade. Tell us your needs—we'll give you your stack. Then let us automate the rest. (Teams we work with have reported saving 25–300+ hrs/mo in addition to $90k–$120k per year on operational + administrative salaries).
You will hear from us within 24 hours of applying about next steps! 🚀 (please note only eligible companies will be chosen for the audit.)