Aircall Review: Features, Pricing, Pros & Cons

Who is Aircall For?

If you're looking for one of the best VoIP solutions on the market and native, out-of-the-box native integration is important to you, then you'll be in good hands with Aircall would be your best bet.

While this might sound slightly confusing as we have Dialpad listed as our "Top Pick", that's because things get quite a bit more complex when you look holistically across the VoIP space. We for example chose Dialpad as the Voice over IP solution for our business, but as an integration company, we aren't afraid of building out a custom Copper + Dialpad Integration. That said, we know we aren't the average company, and to justify investing in that doesn't make sense for many companies.

Who Shouldn't Use Aircall?

If you're looking truly for the best and most enjoyable VoIP experience on the market, you might want to check out Dialpad vs Aircall. Dialpad is the most "native SMS/call" feeling mobile and desktop app. It also has many AI features like sentiment analysis, and even coaching, suggesting you slow down when talking too fast, or lets you know you're using many filler words.

So if you're looking for a VoIP that is a level up from just basic text and call functionality, and you don't mind too much about having the best native integrations (or are open to investing in a custom VoIP integration), then you might consider Dialpad instead of Aircall.

API & Integration

Rating: _B+

Aircall actually integrates natively with many of the best CRM software and tools on the market. This means out of the box, minimal setup required. So while the integration might not be the best we've seen, it accomplishes the goal of logging texts and phone calls into the other software, which is usually what teams are ultimately looking for when it comes to a VoIP integration.

They have a relatively robust API if you do want to go the custom route, integrating Aircall into other tools.

If you're more technical and are familiar with the best integration software on the market, Aircall actually uses Tray on the back-end to integrate with many of these tools natively. Which while that's not something we particularly love, it does seem to work well enough, and it has enabled them to build more native integrations out of the gate.